actors Causing Workplace Conflict : Evidence from Dashen Brewery factory in Debre Berhan Town

Abstract

The main objective of this study was to identify factors causing workplace conflict: evidence from Dashen Brewery Factory at Debre Birihan Town. The study used quantitative methods of analysis, utilizing explanatory survey techniques to gather relevant data through questionnaires from primary and secondary sources to achieve the aforementioned goals. Using stratified random sampling techniques, 275 samples were chosen from the total of 877 participants in the study. After that, this sample was given out, but only 268 of the questionnaires were correctly completed and utilized for data analysis. The Cornbrash alpha test was used to assess the instrument's reliability, while regression analysis, correlation analysis, and descriptive statistics were used to examine the respondents' answers. The study's findings suggest that communication factors, structural factors, and personal factors all have a positive significant effect on organizational performance. In light of the findings, the research suggests that the Brewery should prioritize conflict resolution training and promote emotional intelligence to manage personal factors like jealousy and diverse skill sets, address structural factors by implementing transparent resource allocation, improving communication channels, aligning organizational goals, and clarifying job roles to foster coherence and unity and enhance communication strategies through training programs and feedback mechanisms to minimize misunderstandings and resolve conflicts efficiently to improve overall organizational performance.