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THE EFFECT OF QUALITY MANAGEMENT PRACTICE ON BUSINESS PERFORMANCE OF SME IN MERHABETE/ALEM KETEMA/, NORTH SHOA, ETHIOPIA

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dc.contributor.author TESHOME, YIBLET
dc.date.accessioned 2022-03-11T13:54:43Z
dc.date.available 2022-03-11T13:54:43Z
dc.date.issued 2021-06
dc.identifier.uri http://etd.dbu.edu.et:80/handle/123456789/903
dc.description.abstract The main purpose of conducting this study was to investigate quality management practices and business performance of SME in merhabete/Alemketema. Four key dimensions of quality management practices such as customer focus, human resource focus, supplier quality management and continuous improvements were used as independent variables accompanied by different measurement instruments under each variable, while non-financial performance variable was used to measure the business performance. The study used primary data which was collected using self-administered questionnaires from a sample of 245 employees, 230 were correctly filled and returned, an overall response rate of (93.87 %). Data was analysed using descriptive and econometrics analysis. The results were presented using tables, graph. The findings indicate that continuous improvement, customer focus, human resource focus and supplier quality management had positive and significant effect on performance of SME. The study recommended that the SME should ensure that the objectives of the organization are linked to customer needs and expectation to improve performance, employees with the required resources and they should allow participative and engagement of employees in making decisions on quality issues and provide freedom to act with responsibility and accountability. Additionally, the study recommended that through continuous improvement so as to improve performance, the company should focus on training, system measurement, benchmarking, and internal quality audit. Finally, the study recommends that similar research can be conducted focusing on additional variables that affect performance of SME and other small scale enterprises like service, trade and agriculture and also financial performance was not addressed in this research and it could be addressed by future research. en_US
dc.language.iso en en_US
dc.subject Quality Management Practices and business Performance. en_US
dc.title THE EFFECT OF QUALITY MANAGEMENT PRACTICE ON BUSINESS PERFORMANCE OF SME IN MERHABETE/ALEM KETEMA/, NORTH SHOA, ETHIOPIA en_US
dc.type Thesis en_US


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