Abstract:
In Ethiopia, the manufacturing sector accounts for 70% of the industrial sector. However, almost all products of the manufacturing have been blamed for inadequacy of quality. Researchers argued that firms in Ethiopia are not practicing the complete, and comprehensive components of TQM for quality improvement. This research investigates the extent of TQM implementation in Ethiopian manufacturing industry specifically in MOHA Soft Drinks Industry S.C. This research used quantitative research approach and descriptive research method. The six critical success factors (Top Management commitment, Customer focus, People management, Supply quality management, Process Management and Continuous Improvement) were assessed using a five point Likert scale questionnaires. Based on the result of the analysis, it is concluded that the company is on a good track while implementing TQM. All the six critical success factors mean value falls between high and very high. When comparing the company TQM practice mean value with a survey done on Ethiopian manufacturing firms, MOHA Soft Drinks Industry S.C. mean value is greater by 0.91. In addition, the research concluded, there is a positive relationship between critical success factors of TQM. However, the significance level of the factors vary. Unlike other two researches conducted in Ethiopia with similar critical success factors, the research came up with a minimal relationship between Top Management Commitment and other critical success factors. It is recommended for future research to study further on the effects of TQM on organization performance of MOHA Soft Drinks Industry S.C
