Browsing by Subject "service quality, service system quality, behavioral service quality, machine service quality, service transactional accuracy, customer satisfaction, Commercial Bank of Ethiopia, SYSTRA-SQ model."
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Browsing by Subject "service quality, service system quality, behavioral service quality, machine service quality, service transactional accuracy, customer satisfaction, Commercial Bank of Ethiopia, SYSTRA-SQ model."
The aim of this research is to assess the effects of service quality dimensions on customer
satisfaction in Commercial Bank of Ethiopia; East Addis Ababa District selected branches.
Through new bank measurement scale, ...