Abstract:
Banking industry plays a key role in investment and growth for the development of different
industries in our glob. Because MISplay a key role in determining the degree of success and
affect thecompetition position of commercial banks in the world, which hasconnection with
globalization, and thus, this issue needs investigation. Therefore,the main purpose of this study
was to examine the role Management information systemenhancing banking service in case of
commercial bank of Ethiopia under East Addis Ababa District. In order to meetthe objectives of
the study, different statistical techniques wee employed on the basis of the basic questions stated
and on the nature of the data collected. Consequently, the data collected from the respondents
were analyzed quantitatively and qualitatively. Due to the small in number of the population, the
total populations were taken as a sample via purposive sampling method.out of 89 of the total
population the branch manager accounts for 18 and the rest 71 were customer service manager
at grade four branches.Documents were also analyzedto supplement the quantitative data. The
data obtained through thequestionnaire were analyzed using frequency, and percentages. This
study employed more quantitative case study method to answer research questions some
qualitative to respond semi structured interview.The findings revealed that MIS are available and automated to support management decision aswell. And managers’ decision making
processes in commercial bank of Ethiopia were highly influenced by the availability and
utilization of management information systemin order to achieve their organizational goals and
objectives.Furthermore, the study revealed that majority of management information systems
available and used for thedemand scheduled alternative reporting. This shows that the
verificationof management information system is important in management decision making
process in the bank.It also used in medium and short term decision plan, which leadsto better
planning, better decision making and better results. This impliesthat there is a major influence of management information systems’on decision making of managers. Therefore, itis recommended
that commercial bank of Ethiopia should make relevant managementinformation systems
availability on time to help managers use fordecision-making and enhance banking service .
